Terms And Conditions


PLEXECOM LLC . AST situated at the financial service center, Stoney ground, Kingstown. Vincent and the Grenadines, processes and clearing of all transactions on the website.

PLEXECOM LLC . AST is a Licensed Service Provider that provides investment and ancillary services through the website, as these are defined throughout this Agreement and through its electronic system over the Internet (hereafter the “Trading Platforms”).

PLEXECOM LLC . AST is incorporated under company number: REG 741 LLC 2020.


You may communicate with us in writing (including fax), by email support@stockhome.io or other electronic means, or orally (including by telephone). The language of communication shall be English and you will receive documents and other information from us in English. However, where appropriate and for your convenience, we will endeavor to communicate with you in other languages. By accepting and agreeing to the Terms and Conditions of this Agreement, you accept the following terms and conditions and all the policies included in the official website of the company (www.stockhome.io).

The Company is free to use any idea, concept, know-how or technique or information contained in your communications for any purpose including, but not limited to, developing and marketing products. The Company monitors your communications to evaluate the quality of service you receive, your compliance with this Agreement, the security of the website, or for other reasons. You agree that such monitoring activities will not entitle you to any cause of action or other right with respect to the way the Company monitors your communications.

The Company may record telephone conversations to ensure that the services provided are being delivered in accordance to quality assurance guidelines and the Company’s standards. Such records will be the Company’s property.


Services are available and reserved only for individuals or legal entities that have established a legally binding contract under the laws applicable in their country of residence. Without limiting the below mentioned terms, our Services are not available to people aged under the age of 18 or who have not attained the legal age (“Minors”). To avoid any doubt, we disclaim any liability for unauthorized use by Minors of our Services in any manner or another.

Without limiting the above-mentioned provisions, our Services are not available in areas where their use is illegal and the Company reserves the right to refuse and/or cancel access to its Services to anyone at its sole convenience.

For avoidance of doubt, the ability to access our website does not necessarily mean that our services, and/or your activities through it, are legal under the laws, regulations or directives relevant to your country of residency.


“Account” means the personal trading account the Client maintains with the Company and designated with a unique account number.

“Access Codes” means the username and password given by the Company to the Client for accessing the Company’s website.

“Agreement” means these Terms and Conditions for the Services offered by the Company.

“Applicable Regulations” means IFSC Legislation, Directives, Circulars or other Regulations issued by IFSC and govern the operations of Licensed Service Providers and all applicable laws and rules in force from time to time.

“Balance” means the sum held on behalf of the Client on its Client Account within any time period.

“Business Day” means a day which is not a Saturday or a Sunday or a public holiday in ST. Vincent and the Grenadines or any other holiday to be announced by the Company on its website or differently.

“Company’s website” means the following website is www.stockhome.io

“CFD” means ‘contract for difference’ consists of an agreement (contract) to exchange the difference in value of a particular currency, commodity, share, index between the time at which a contract is opened and the time at which it is closed. Gains or losses are made based on how the underlying instruments prices change relative to the price at the initiation of the contract.

“Execution” means the execution of clients’ orders on the Company’s trading platform, where the Company acts as an Agent to Clients’ transactions.

“Financial Markets” means international financial markets in which financial instruments exchange rates are determined in multi-party trade.

“Financial Instruments” means any of the financial instruments offered by the Company and which are defined as such under applicable Law or Regulation.

According to the Company’s license these are:

1.Transferable Securities

2.Money Market instruments

3.Units in collective investment undertakings

4.Options, futures, swaps, forward rate agreements and any other derivative contracts relating to securities, currencies, interest rates or yields, or other derivatives instruments, financial indices or financial measures which may be settled physically or in cash.

5.Options, futures, swaps, forward rate agreements and any other derivative contracts relating to commodities that must be settled in cash or may be settled in cash at the option of one of the parties (otherwise, then by reason of a default or other termination event).

6.Options, futures, swaps, and any other derivative contract relating to commodities that can be physically settled, if they are traded on a regulated market or/and an MTF.

7.Options, futures, swaps, forwards and any other derivative contracts relating to commodities, that can be physically settled not otherwise mentioned in point (vi) above and not being for commercial purposes, which have the characteristics of other derivative financial instruments, having regard to whether, inter alia, they are cleared and settled through recognized clearing houses or are subjected to regular margin calls.

8.Derivative instruments for the transfer of credit risk.

9.Financial contracts for differences.

10.Options, futures, swaps, forward rate agreements and any other derivative contracts relating to climatic variables, freight rates, emission allowances or inflation rates or other official economic statistics that must be settled in cash or may be settled in cash at the option of one of the parties (otherwise than by reason of a default or other termination event), as well as any other derivative contract relating to assets, rights, obligations, indices and measures not otherwise mentioned in this Part, which have the characteristics of other derivative financial instruments, having regard to whether, inter alia, they are traded on a regulated market or an MTF, are cleared and settled through recognized clearing houses or are subject to regular margin calls.

“MTF” means the Multilateral Trading Facility.

“Operating (Trading) Time of the Company” means a time within a business week, where the trading terminal of the Company provides the opportunity of trading operations. The Company reserves the right to alter this time as it sees fits, upon notification to the Client.

“Order” means the request/instruction given by the Client to the Company to Open or Close a Position in the Client’s Account.

“Services” means the investment and ancillary services which will be provided by the Company to the clients and are governed by this Agreement as these are described in Paragraph 5 of this Agreement.

“Transaction” means any type of transaction subject to this Agreement effected in the Client’s trading account(s) including but not limited to Deposit, Withdrawal, Open Trades, Closed Trades and any other transaction of any financial instrument.

In this Agreement, all the words that denote only the singular number will also comprise the plural, wherever the above-mentioned definitions apply and vice versa, and the words that denote natural persons will comprise legal persons and vice versa. Words denoting any gender include all the genders and whenever reference is made to the terms “Paragraphs”, “Sections” and “Appendices” it concerns paragraphs, sections and appendices of this Agreement.

The headings of the Sections are only used for facilitating the reference and they do not affect their interpretation. References to any law or regulation will be considered to comprise references to that law or regulation as this can be altered or replaced from time to time or, similarly, to be extended, re-enacted or amended.


The following are the investment services which the Company is authorized to provide in accordance with its LSP authorization are governed by this Agreement:

It shall be clarified and noted that the Company deals on an execution-only basis and does not advise on the merits of specific transactions, or their taxation consequences.

You assume all responsibility in relation to any investment strategy, transaction or investment, tax costs, and for any consequences brought by from any transaction that you perform, and the Company shall not be held responsible nor you shall rely on the Company for the above-mentioned.

Where the Company provides general trading recommendations, market commentary or other information in its newsletters and/or website:●This is incidental to your dealing relationship with the Company. It is provided solely to enable you to make own investment decisions and does not result to investment advice;●If the document contains a restriction on the person or category of persons for whom that document is intended or to whom it is distributed, you agree that you will not pass it on to any such person or category of persons;●The Company gives no representation, warranty or guarantee as to the accuracy or completeness of such information or as to the tax consequences of any Transaction;●You accept that prior to its dispatch, the Company may have made use of the information on which it is based. The Company does not make representations as to the time of receipt by you and cannot guarantee that you will receive such information at the same time as other clients. Any published research reports or recommendations may appear in one or more screen information service.

The Company’s operating hours are from 00:01 GMT on Sunday to 23:59 GMT on Friday, excluding holidays which will be announced through the Company’s website. The Company reserves the right to suspend or modify the operating hours on its own discretion and on such event its website will be updated without delay in order to inform you accordingly.


When you register for the above-mentioned Services, the Company will ask you to provide certain identifying information. You acknowledge your willingness to share with the Company certain private information which it uses for confirming your identity. This information is collected in line with our verification procedures which are used to deter international money laundering operations and to ensure the security and safety of our customers’ trading activity throughout and is subject to the Company’s “Privacy Policy”. Each client is entitled to have one (1) account, in case the client opens more than one (1) account the Company will be entitled to transfer money or trades from one account to the other even If such transfer will require closing of any trades on the account from which the transfer took place.

If you are registering as a legal entity, you hereby declare that you have the authority to bind that entity to this Agreement. The Company will treat with care the information you entrust to the Company, in accordance with the disclosures it provides during the Registration process and in its Privacy Policy.

By registering with the Company, you confirm and agree that you consent to the use of all or part of the information you supply concerning your trading account, the transactions you undertake through it and the interactions which you perform with the Company on behalf of the Company. All interactions you undertake with the Company will be stored by the Company for the purposes of record keeping, as required by the Law and may be employed by the Company in cases that disputes arise between you and the Company or on request by IFSC or any other competent authority.

Before any deposit, you should agree and sign our Declaration of Deposit (hereinafter "DOD"). If the client didn't sign a specific DOD, the company's generic DOD should apply.


You state, confirm and guarantee that any funds handed to the Company for trading purposes, belong exclusively to you and are free of any lien, charge, pledge or any other burden. Further, whatever funds handed over to the Company by you are not in any manner whatsoever directly or indirectly proceeds of any illegal act or omission or product of any criminal activity.

You act for yourself and not as a representative or a trustee of any third person., unless you have produced, to the satisfaction of the Company, a document and/or powers of attorney enabling you to act as representative and/or trustee of any third person.

You agree and understand that if the Company has such proofs that are adequate to indicate that certain amounts, as classified above, received by you are proceeds from illegal acts or products of any criminal activity and/or belonging to a third party, the Company reserves the right to refund these amounts to the sender, either this being you or a beneficial owner of a legal entity. Furthermore, you also agree and understand that the Company may reverse any Transactions performed in your Trading Account and may terminate this agreement. The Company reserves the right to take any legal action against you to cover and indemnify itself upon such an event and may claim any damages caused to the Company by you as a result of such an event.

You declare that you are over 18 (eighteen) years old, in case of natural person, or that you have full legal capacity, in case of legal person, to enter into this Agreement.

You understand and accept that all transactions in relation to trade in any of the Financial Instruments, will be performed only through the Trading Platforms provided by the Company and the Financial Instruments are not transferable to any other Trading Platform whatsoever.

You guarantee the authenticity and validity of any document handed over by the Client to the Company. You understand and accept that the Company is unable to provide you with any legal advice or assurances in respect of your use of the Services and the Company makes no representations whatsoever as to the legality of the Services in your jurisdiction.


The Company will provide you with Access Codes for gaining online access to the Company’s website and/or trading platforms, thereby being able to place orders for any Financial Instrument available from the Company and entering into Transactions with the Company. Further, you will be able to trade on the Company’s Trading Platforms with and through the Company with the use of a personal computer, smartphone or any other similar device that is connected to the internet. In this respect, you understand that the Company can, at its absolute discretion, terminate your access to the Company’s systems in order to protect both the Company’s and your interests and to ensure the systems’ effectiveness and efficiency.

In case you use algorithmic trading (algotrading) without the Company’s consent the Company reserves the right to cancel your trades and you shall not be entitled to receive any profits which have been derived from this type of trading.

You agree that you will keep the Access Codes in a safe place chosen in your discretion and will not reveal them to any other person. You will not proceed and avoid proceeding in any action that could probably allow the irregular or unauthorized access or use of the Trading Platforms.

You agree not to attempt to abuse the Trading Platforms in an attempt to make illegal profits or to attempt to profit by taking advantage of the server latency, or applying practices such as price manipulation, lag trading, time manipulation.

You are responsible for all acts or omissions that occur within the Company’s Website by using your registration information. If you believe that someone has used or is using your registration information, username or password to access any Service without your authorization, you should notify the Company immediately. You must make every effort possible to keep the Access Codes secret and known only to you and you will be liable of any Orders received by the Company through your trading Account under your Access Codes. Further, any Orders received by the Company will be considered as received from you.

You are responsible to monitor your Account and to notify the Company immediately if it comes to your attention that your Access Codes are lost or being used by an unauthorized third party. Also, you agree to immediately notify the Company should you become aware of any failure by you to receive a message indicating the reception and/or execution of an Order, the accurate confirmation of an execution, any information for your Account balances, orders or transactions history as well as in case you receive confirmation of an Order that you did not place.

You acknowledge that the Company may choose not to act based on Orders transmitted to the Company using electronic means other than those Orders transmitted to the Company using the predetermined electronic means such as the Trading Platform, and the Company shall have no liability towards the Client for failing to take action based on such Orders.

You agree to use software programs developed by third parties including but not limited to the generality of those mentioned above, browser software that supports Data Security Protocols compatible with protocols used by the Company. Moreover, you agree to follow the access procedure (Login) of the Company that supports such protocols.

The Company will not be held responsible in the event of an unauthorized access from third persons to information including, but not limited to, electronic addresses and/or personal data, through the exchange of these data between you and the Company and/or any other party using the Internet or other network or electronic mean available.

The Company is not responsible for any power cuts or failures that prevent the use of the system and/or the Trading Platform and cannot be responsible for not fulfilling any obligations under this Agreement because of network connection or electricity failures.

The Company further reserves the right to ask you to give instructions regarding your transactions by other means that it deems appropriate.

The Company shall have no liability for any potential damage you may suffer due to transmission errors, technical faults, malfunctions, illegal intervention in network equipment, network overloads, viruses, system errors, delays in execution, malicious blocking of access by third parties, internet malfunctions, interruptions or other deficiencies on the part of internet service providers. You acknowledge that access to electronic systems/trading platforms may be limited or unavailable due to such system errors, and that the Company reserves its right upon notifying you to suspend access to electronic systems/trading platforms for this reason.

The Company has the right, unilaterally and with immediate effect, to suspend or withdraw permanently your ability to use any Electronic Service, or any part thereof, without notice, where the Company consider it necessary or advisable to do so, for example due to your non-compliance with the Applicable Regulations, breach of any provisions of this Agreement, on the occurrence of an Event of Default (as defined in Section 25 hereof), network problems, failure of power supply, for maintenance, or to protect you when there has been a breach of security. In addition, the use of a service may be terminated automatically, upon the termination (for whatever reason) of any license granted to the Company which relates to any particular service; or this Agreement. The use of a service may be terminated immediately if the service is withdrawn by any market or the Company is required to withdraw the facility to comply with Applicable Regulations.

The Company is only to be bound by any information or communication exchanged between any other parties, by way of writing as stated in Customer Service and Customer Complaints/Dispute section. The company is not responsible for saving any trade and/or investment history and the client should save all of the details the company giving him, written or verbal and/or all the information that is relevant for his investment and/or trades, including prices, dates, etc.

As such, our advice, communications and notices in general will only be considered valid and binding if they are presented in writing. All clients and customers of the company accept that trading is inherently a highly speculative and potentially risky approach to investing, therefore the client accepts full responsibility for any outcomes and consequences that arise from their actions while using this website and/or our investment services on the client behalf.

Clients accept that the extremely fast-paced nature of certain types of investment and/or trade makes it possible to both win or lose significant sums of money in very short periods of time. It is the responsibility of the client to seek independent advice should it be required, as a means by which to facilitate safe and responsible trading and/or investment services in the client behalf.

Clients are obliged to pay the company any and all outstanding charges and commissions upon demand, which we may request at any time either in part or in full, in order to satisfy outstanding debts. In any instances where owed are not repaid as required, we may begin higher level debt collection procedures which will result in all attached costs and legal fees incurred being passed on to the client in question. When such payments are requested the client is obliged to make the payment by the end of the same working day, with payments being made in the specified currency and to the specific bank account as we, the company, specify. By using the sites and services of the company, you expressly agree that any and all charges and expenses arising in connection with payments owed represent the sole responsibility of you, the client – our company and its employees will not be held liable under any legitimate circumstances. This clause will be applicable even after termination of any Agreement between yourself and the company.

Clients agree that the company reserves the right to trade on the client's behalf; sell assets; buy assets; and do every action the client has the right to do.

Clients agree that the company reserves the right not to submit the client's trade and/or investment to the market and/or to any other relevant place. In this scenario, the company shall pay the client's profit if the client closed position and/or trade and/or investment with profit. This scenario can apply even if the client's can see the trade and/or investment in the market and/or in the trading platform. In any event, the customers' deposits won't be a debt obligation. And no customers will ever be creditors of the company.


Through one or more of its Services, the Company makes available to you a wide range of financial information that is generated internally, from agents, suppliers or partners (“Third-Party Providers”). This includes, but is not limited to financial market data, quotes and news, analyst opinions and research reports, graphs and data (“Financial Information”).

The financial information provided on the Company’s website is not intentional investment advice. The Company and its Third-Party Providers do not warrant the accuracy, timeliness, and completeness or correct sequencing of the financial information, or results of your use of this financial information. The financial information may promptly become unreliable for various reasons, including, for instance, changes in market conditions or economic circumstances.

It is your responsibility to verify the reliability of the information on the Company’s website and its suitability for your needs. We exclude all liability for any claim, damage or loss of any kind caused by information contained in the Company’s website or referenced by the Company’s website.


Reception and Execution of Transactions

You can place an Order via the Company’s trading platform. Once your instructions or Orders are received by the Company, they cannot be revoked, except with the Company’s written consent which may be given at the Company’s sole and absolute discretion.

You place your market request at the prices you see on your terminal/platform and the execution process is initiated. Due to the high volatility of the market as well as the internet connectivity between the customer terminal and the server, the prices requested by the customer and the current market price may change, during this process.

You have the right to use a Power of Attorney to authorize a third person (representative) to act on behalf of you in all business relationships with the Company. The Power of Attorney should be provided to the Company accompanied by all identification documents of the representative. If there is no expiry date, the Power of Attorney will be considered valid until the written termination by you.

The Company uses its reasonable endeavors to execute any order promptly, but in accepting your orders the Company does not represents or warrants that it will be possible to execute such order or that execution will be possible according to your instructions. In case the Company encounters any material difficulty in carrying out an order on your behalf, for example in case the market is closed and/or due to illiquidity in financial instruments and other market conditions, the Company shall promptly notify you.

Orders can be placed, executed, changed or removed only within the operating (trading) time and shall remain effective through the next trading session. Your Order shall be valid and in accordance with the type and time of the given Order, as specified. If the time of validity of the Order is not specified, it shall be valid for an indefinite period.

The Company may require you to limit the number of open positions which you may have with the Company at any time and the Company may in its sole discretion close out any one or more Transactions to ensure that such position limits are maintained. The position limits will be notified in advance to you either through the Company’s website or trading platforms.

If any underlying asset of the Financial Instrument becomes subject to a specific risk resulting in a predicted fall in value, the Company reserves the right to withdraw the specific financial instrument from the Company’s trading platform.

The Company has the right to set control limits in relation to your orders at its own and absolute discretion. Such limits may be amended, removed or added and may include without limitation:

1.controls over maximum order amount and size;

2.controls over the electronic systems and/or trading platforms to verify for example your identity during the receipt of the order; or

3.any other limits, parameters or controls which the Company may deem required to be implemented in accordance with Applicable Regulations.

There may be restrictions on the number of Transactions that you can enter into on any one day and in terms of the total value of those Transactions. You acknowledge that some markets place restrictions on the types of orders that can be directly transmitted to their electronic trading systems. These types of orders are sometimes described as synthetic orders. The transmission of synthetic orders to the market is dependent upon the accurate and timely receipt of prices or quotes from the relevant market or market data provider. You acknowledge that a market may cancel a synthetic order when upgrading its systems, trading screens may drop the record of such an order, and you enter such orders at your own risk. You shall refer to the Company’s website for details of the restrictions/limits imposed on Transactions performed through its electronic systems and/or trading platforms.

Execution Policy

The Company takes all reasonable steps to obtain the best possible results for its Clients. The Company’s Best Execution Policy sets out a general overview on how orders are executed as well as several other factors that can affect the execution of a financial instrument. You acknowledge and accept that you have read and understood the “Best Execution Policy”, which was provided to you during the registration process and which is uploaded on the Company’s website.

You agree that the Company may execute an order on your behalf outside a regulated market and/or an MTF and that the Company’s Order Execution Policy will not apply when you place a specific instruction. The execution venue to all clients’ orders will be a duly authorized market maker.


Confirmations for all Transactions that have been executed in your Trading Account on a trading day will be available via your online Account through the Trading Platform as soon as the transaction is executed. It is your responsibility to notify the Company if any confirmations are incorrect. Confirmations shall, in the absence of manifest error, be conclusive and binding on you, unless you place your objection in writing within 7 (seven) Business Days. You may request to receive the Account statement monthly or quarterly via email, by providing such a request to the Company, but the Company is not obliged to provide you with the paper Account statement. The Account statement may be provided at the expense of the client.

You have the right to authorize a third person to give instructions and/or Orders to the Company or to handle any other matters related to this Agreement, provided that you have notified the Company in writing that such a right shall be exercised by a third party and that this person is approved by the Company and fulfils all of Company’s conditions to allow this.

In case that you have authorized a third person as mentioned above, it is agreed that if you wish to terminate the authorization, it is your full responsibility to notify the Company of such decision in writing. In any other case, the Company will assume that the authorization is still ongoing and will continue accepting instructions and/or Orders given by the authorized person on behalf of you.


The Company will quote prices at which it is prepared to deal with you. Same where:

1.The Company exercises any of its rights to close out a Transaction; or

2.A Transaction closes automatically,

It is your responsibility to decide whether or not you wish to deal at the price quoted by the Company. The Company’s prices are determined by the Company in the manner set out in the enclosed terms.

Each price shall be effective and may be used in a dealing instruction prior to the earlier of its expiration time and the time, if any, at which it is otherwise withdrawn by the Company. A price may not be used in a dealing instruction after such time. Each price shall be available for use in a dealing instruction for a transaction with a principal amount not to exceed a maximum determined by the Company. You acknowledge that these prices and maximum amounts may differ from prices and maximum amounts provided to other customers of the Company and may be withdrawn or changed without notice. The Company may in its sole discretion and without prior notice to you immediately cease the provision of prices in some or all currency pairs and for some or all value dates at any time.

When the Company quotes a price, market conditions may move between Company’s sending of the quote and the time your order is executed. Such movement may be either in your favor or against it. Prices that may be quoted and/or traded upon, from time to time, by other market makers or third parties shall not apply to trades between the Company and you.


The Company has the right, at any time and for any reason and without giving any notice and/or explanation, to refuse, at its discretion, to execute any Order, including without limitation in the following cases:

1.If you fail to provide to the Company with any documents requested from you either for client identification purposes or for any other reason.

2.If the Company suspects or has concerns that the submitted documents may be false or fake.

3.If you do not have the required funds deposited in your Account.

4.If the Company is informed that your credit or debit card (or any other payment method used) has been lost or stolen.

5.If the Company considers that there is a chargeback risk.

6.If the Company has adequate reasons to suspect that the execution of an Order is part of an attempt to manipulate the market, trading on inside information, relates to money laundering activities or if it can potentially affect in any manner the reliability, efficiency, or smooth operation of the Trading Platform.

7.If you do not have sufficient available funds deposited with the Company or in your bank account to pay the purchase price of an Order along with the respective fees and commissions necessary to carry out the transaction in the Trading Platform. In the event that the Company does refuse to execute an order, such refusal will not affect any obligation which you may have towards the Company or any right which the Company may have against you or your assets.

8.If the order is a result of the use of inside confidential information (insider trading).

It is understood that any refusal by the Company to execute any order shall not affect any obligation which you may have towards the Company or any right which the Company may have against you or your assets.

You declare that you shall not knowingly give any Order or instruction to the Company that might instigate the Company to take action in accordance with the Paragraph above.


The Company has the right to cancel a transaction if it has adequate reasons/evidence to believe that one of the following has incurred:

1.Fraud/illegal actions led to the transaction,

2.Orders placed on prices that have been displayed due to system errors or system malfunctions either of those of the Company or of its third-party service providers.

3.The Company has not acted upon your instructions.

4.The Transaction has been performed in violation to the provisions of this Agreement.


The Company shall proceed to a settlement of all transactions upon execution of such transactions. Acquisition of a financial contract is completed when the financial contract has been customized, the premium (or the margin, as the case may be) has been calculated and payment has been verified. You agree to be fully and personally liable for the due settlement of every transaction entered into under your account with the company.


The Company offers several attractive Bonus programs to its new


The Company has implemented and maintains a Complaints Handling Procedure (the “Procedure”), which is described in this document. The purpose of the Procedure is to set out the internal complaint resolution system and procedures which the Company has established, maintains and follows for the resolution of complaints.

The Parties have agreed that they will make every effort to settle, by means of negotiation, all disputes between the Company and the Client related to transactions, payouts, and other actions provided for by the Agreement.

If a dispute arises, the Client may submit a complaint to the Company and send to the Company.

Client expressly waives any right to initiate formal claim against the Company, unless such claim was first submitted to the Company in accordance with the Complaints Handling Procedure, and has not been resolved to the client’s satisfaction.

All the complaint related to transactions executed by the Client shall be submitted by the Client in compliance with the following requirements:

A complaint received by a Client shall include:

a)the Client’s name and surname;

b)the Client’s trading account number;

c)the affected transaction numbers, if applicable;

d)the date that the issue arose and a description of the issue.

A complaint must not include offensive language directed either to the Company or a Company employee.

All complaints or grievances must be in writing and shall be addressed, to the Customer Support Department of the Company via email at: complaints@stockhome.io

If the Client receives a response from the Customer Support but deems that the complaint or grievances need to be raised further for an independent review, the Client may either ask the Customer Support to escalate it to the Client Audit Team which will independently and impartially investigate it.

The Company will not be able to handle or investigate a complaint, if the requirements detailed above are not fulfilled.

The Company shall need the Client’s cooperation in order to handle the complaint. Since the company is not holding any information and/or records of the client, including but not limited to the Client’s trading account history - The company needs the client to send all relevant details he has.

The Company will treat each complaint with reasonable care and reach a fair outcome.

The Company shall send its initial response to the Client within fifteen (15) business days from the receipt of the complaint. If the complaint requires further investigation and it cannot be resolved within fifteen (15) business days, it will issue a holding response indicating when the Company will make further contact and inform the Client on the progress of the investigation.

The Company shall investigate and reply to the complainant within sixty (60) days from the date of reception of the complaint.

Upon completion of the investigation, the Company shall send a written notice to the complainant informing him of the outcome of the investigation along with the reasons for reaching such a decision, or, If applicable, the nature and terms of any offer and/or settlement.

The Company will conclude its investigation no later than sixty (60) days from the date of receipt of the complaint.

The Client may not initiate any formal proceedings during the investigation period.